Frequently Asked Questions

Last updated: July 18, 2023

Why should I trust Candle?

Our team has years of combined experience at JPMorgan Chase, DraftKings, and other financial technology firms that are responsible for keeping sensitive data safe.

We believe privacy is a human right. We will never share your data with advertisers, sell it to third parties, or do anything without your consent.

💡 We can't control what your brokerage does with your data. Please check their Terms of Use to find out more.

Why do I need an existing brokerage account to use Candle?

By working on top of your existing brokerage account, we allow you to continue taking advantage of all the benefits your brokerage offers, which may include SIPC insurance, cash advances, access to foreign markets, high interest rates on cash savings, and more.

You also retain complete control over your assets, and can stop using Candle at any time simply by disconnecting your brokerage account in the Candle app, or deleting your Candle account.

Which brokerages can I connect to Candle?

The Candle app is currently in public beta. While we're gathering feedback, we only support connecting Robinhood accounts.

In future updates, we will add support for more brokerages.

What can Candle do with my data?

1. Your brokerage credentials (including your email address and password) are stored encrypted on your device, and never leave your device except when sent directly to your brokerage to authenticate you.
2. We use the same bank-level security as your brokerage to protect your credentials and financial data while in transit.
3. We don't send any information from your brokerage account to our servers (except for details about investment activity you make through the Candle app).

💡 When you create your Candle account, you have the option to grant our team permission to record limited statistics and error logs from your brokerage account to help us improve our service to you.

When you request technical support, you can choose to grant our team permission to remotely access your brokerage account to investigate any issues you're experiencing. You can revoke this access at any time.

How does Candle make money?

The Candle app is currently in public beta. While we're gathering feedback, we're not charging for any part of the service.

In a future update, a monthly or annual subscription will be required to enable premium features such as automated rebalancing.

How does rebalancing work?

The Candle app is currently in public beta. While we're gathering feedback, rebalancing is not enabled for portfolios created within the app.

In a future update, rebalancing will automatically begin for your active portfolio(s), based on the configuration you specified when you created the portfolio. This configuration includes:

• The assets you select for the portfolio
• The weights you select for each asset
• The movement thresholds that trigger rebalancing

What about slippage?

When you:

• create a portfolio
• invest more money into a portfolio
• sell a portion of a portfolio
• liquidate an entire portfolio

the Candle app places orders with your brokerage to fulfill those requests. However, your brokerage may not always fulfill your orders at the price you request. This means that you may end up spending/earning slightly more or less than you anticipated.

When your portfolio is rebalanced, the Candle app places orders with your brokerage to simply redistributing the value of your portfolio, without spending any additional money or converting any of your portfolio into cash. However, since your brokerage may not fulfill those orders at the price requested, this may not be possible.

What about taxes?

All investment activity (including trades made while using the Candle app) can affect your tax obligations. We recommend that you consult a licensed tax professional in your jurisdiction before making any investment decisions.

How can I contact Candle?

1. In the app: Open the Profile tab, tap Contact Support, and enter a message.

2. On Discord: Join our community, then ask us a question on the #feedback channel. You'll also be able to connect with other Candle customers and see announcements from the Candle team.

3. By email: send us a message at contact@trycandle.com.

We value all feedback, suggestions, and bug reports. You can expect a response from us within 3 business days.

How can I ask Candle to delete my data?

You can permanently delete your Candle account directly from the app:

1. Go to the Profile tab
2. Tap Sign Out
3. Choose Delete Account from the menu

We will delete all data associated with your account as soon we can. See our Terms of Service for more details.